Refund Policy

Thank you for shopping with Shop Dorabi. We aim to make sure that all our customers wear products that they love. If you’re not completely satisfied with your purchase, here’s everything you need to know about returns, exchanges, and store credits.

Same-Day Delivery — Return & Exchange

For orders delivered through our Same-Day Delivery service, return and exchange requests are subject to the following process:

  • Self-Shipping Required: Reverse pickup is not available for Same-Day Delivery orders. The customer will be required to self-ship the article to our warehouse using any reliable courier service.
  • The product must be unused, unwashed, undamaged, and have all original tags attached. Products that do not meet these conditions may not be accepted for return or exchange.
  • Please securely pack the article to avoid any damage during transit.
  • Kindly mention your Order ID and registered phone number clearly on the package so that our warehouse team can identify the shipment.
  • Return shipping charges will be borne by the customer.
  • Once the article is received at our warehouse, it will undergo a quality check (QC).
  • After the article successfully passes QC, we will proceed with processing the exchange request from our end, subject to product/size availability.
  • Once the exchange is processed, the customer will be notified via email with the relevant exchange order/shipping details.
  • An article that has already been exchanged or returned once will not be eligible for another return or exchange.

Return Address:
Blue Thread Brands Pvt Ltd
D-107, Phase 5, Udyog Vihar
Gurgaon – 122018
Contact: 7827646070

Please note that the above process applies specifically to Same-Day Delivery orders. All other return and exchange conditions remain subject to Dorabi’s applicable return and exchange policy.

1. Returns

You acknowledge that these terms of returns and exchange are limited to direct sale by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party. These terms apply for all modes of purchases made from the Company and its affiliates.

2. General Conditions

  • All return/exchange requests must be raised within 7 days of delivery.
  • Items must be unused, unwashed, unsoiled, and returned in their original packaging, with all original tags and intact ribbon seal.
  • Processed orders cannot be cancelled.
  • Items once exchanged/returned are not eligible for further return or exchange.
  • Refunds are issued as store credit only.
  • Items purchased by redeeming store credit are eligible for size exchange only, and not eligible for returns.
  • Deal of the Day pieces are final sale: items bought from the Deal of the Day at up to 70% off (marked “Final sale” on the product page) cannot be exchanged or returned.

3. Return Process

To request a return, please visit our Return & Exchange Portal. We offer a 7-day period for returns from the date of delivery, and a further 7 days for the returned product(s) to reach us. We also offer reverse pick-up services.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse pick-up is subject to availability of the service in your area pin code.

Once your return is received and has passed our quality check (QC), your store credit will be processed within 3–5 business days. If the product doesn’t pass the QC, store credit won’t be initiated. Payment for any pick-up after 1 successful pick-up will be the customer’s liability.

A ₹150 shipping charge will be deducted from your store credit for return orders.

4. Exchange Process

To initiate an exchange, visit the Return & Exchange Portal. Exchanges can be requested for size only (subject to availability).

We offer 7 days to initiate an exchange from the date of delivery, and a further 7 days for the exchanged product(s) to reach us. We also offer reverse pick-up services.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address. Reverse pick-up is subject to availability of the service in your area pin code.

If your requested size isn’t available, a store credit will be issued so you can shop again anytime within the next 12 months.

5. Damaged or Defective Products

Please make an unboxing video while opening your package. This is mandatory for any claim regarding damage or defect.

Without an unboxing video, returns or exchanges for damage cannot be accepted.

6. Cancellations

Orders can be cancelled within 24 hours of placement only.

After 24 hours, the order is processed and cannot be cancelled.

Note: These terms and conditions apply only to purchases made directly from our website.

To cancel, return or exchange an item, the Customer must WhatsApp us at +91 78276 46070 (Monday to Saturday, 9:00 AM to 6:00 PM IST). For a faster response, send us a message on Instagram @shopdorabi.

7. Important Notes

  • We are not liable for any damages caused to the product during transit from Customer to Us.
  • Reverse pick-up is subject to courier service availability at your pin code.
  • If pick-up is unavailable, you’ll need to self-ship the parcel.

8. Custom Orders

All custom size orders are non-returnable, non-exchangeable and non-refundable. Once you place an order for a custom size, our team reaches out to you over your registered mobile number, so please ensure you receive calls and check your WhatsApp for any alerts.

You will receive a Measurement form from our team over WhatsApp, where you can fill in all the details and any special requests you may have with your order, and your garment will be made accordingly.

The Design/Styling team will reach out to you in case any request made by you cannot be fulfilled due to any fitting or construction issue.

Charges may apply for Custom orders that need to be made in very large sizes, or under any special requests that require extra material.

9. Gift Orders

Gift potli images are for representation purposes only. Actual size, color, and finish may vary slightly.

The Gift Potli(s) are non-exchangeable, non-returnable, and non-refundable.

Any item purchased as a gift, if returned/exchanged, will not be compensated for the gift potli.

In case of any damage to the Gift Potli during returns/exchange if sent, customers will have to pay the full price for a new gift potli bag(s), or they shall receive the same Potli bag they sent.

10. Official Support Channels

Customers may raise return or exchange issues through:

Email: support@shopdorabi.com
WhatsApp (cancellations, returns and exchanges): +91 78276 46070
WhatsApp (general support): +91 92679 94674
Return Portal: https://shopdorabi.com/apps/return_prime
Instagram: @shopdorabi

Official refund, store credit, return, or exchange processing may require completion through email or the return portal, even if the issue was first raised on WhatsApp or Instagram.

Customers must include their order number in every request.

Dorabi’s support team is available Monday to Saturday, 9:00 AM to 6:00 PM IST.

Expected first response time: same business day, where possible.

11. Return Portal Requirements

India customers may use Dorabi’s return portal:

https://shopdorabi.com/apps/return_prime