Returns and Exchange

Return & Exchange Policy

Thank you for shopping with shopdorabi. We want you to love what you wear. If you’re not completely satisfied with your purchase, here’s everything you need to know about returns, exchanges, and store credits.

RETURNS

You acknowledge that these terms of returns and exchange are limited to direct sale by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party. These terms apply for all modes of purchases made from the Company and its affiliates.

General Conditions

 

  • All return / exchange requests must be raised within 7 days of delivery.

  • Items must be unused, unwashed, unsoiled, and returned in their original packaging, with all original tags and intact ribbon seal.

  • Processed orders cannot be cancelled.

  • Items once exchanged/returned are not eligible for further return or exchange.

  • Refunds are issued as store credit only.

  • Items purchased by redeeming store credit are eligible for size exchange only, and not eligible for returns.

Return Process

 

  1. To request a return, please visit our

    Return & Exchange Portal

    We offer 7 days for notification of return from the date of delivery and a further 7 days for the returned product(s) to reach us. We also offer reverse pick-up services.

  2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.

  3. Once your return is received and passes our quality check (QC), your store credit will be processed within 3–5 business days.

  4. A ₹150 shipping charge will be deducted from your store credit for return orders.

  5. Partial withdrawals are not applicable.

  6. Products will be considered for exchange or return only if it is unused and with all tags still attached. Products that are damaged or soiled may not be accepted and may be sent back to You. Please immediately inform our customer care department in the event of any products delivered without tags.

🔁 Exchange Process
To initiate an exchange, visit: Return & Exchange Portal

 

  • Exchanges can be requested for size only.(subject to availability).

  • We offer 7 days for notification of exchange from the date of delivery and a further 7 days for the exchanged product(s) to reach us. We also offer reverse pick-up services.

  • Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.

  • If your requested size isn’t available, a store credit will be issued so you can shop again anytime within the next 12 months.

Damaged or Defective Products

 

  • Please make an unboxing video while opening your package.

  • This is mandatory for any claim regarding damage or defect.

  • Without an unboxing video, returns or exchanges for damage cannot be accepted.

Cancellations

 

  • Orders can be cancelled within 24 hours of placement only.

  • After 24 hours, the order is processed and cannot be cancelled.

Note: These terms and conditions apply only to purchases made directly from our website.
Cancellation
To cancel, return or exchange an item, the Customer must WhatsApp us @7827646070 which remains open from 11:00 to 6:00 from Monday to Saturday. For a faster response, send us a message on Instagram @shopdorabi. We are not liable for any damages caused to the product during transit from Customer to Us.

📌 Important Notes

 

  • Custom-made articles are strictly non-returnable, non-exchangeable, and non-refundable.
  • Reverse pickup is subject to courier service availability at your pincode.
  • If pickup is unavailable, you’ll need to self-ship the parcel.

CUSTOM ORDERS

 

  • All custom size orders are non-returnable, non-exchangeable and non-refundable.

  • Once you place an order for a custom size, our team reaches out to you over your registered mobile number, so please ensure you receive calls and check your whatsapp for any alerts.

  • You will receive a Measurement form from our team over your whatsapp, where you can fill in all the details and any special requests you may have with your order, and your garment will be made accordingly.

  • The Design/Styling team will reach out to you in case any request made by you cannot be fulfilled due to any fitting or construction issue.

  • Charges may apply for Custom orders that need to be made in very large sizes,or under any special requests that require extra material.

GIFT ORDERS

 

  • Gift potli images are for representation purposes only. Actual size, color, and finish may vary slightly.

  • The Gift Potli(s) are non-exchangeable and Non-returnable and Non-refundable

  • Any item Purchased as a gift If returned/Exchanged; will not be compensated for the gift potli.

  • In case of any damage on the Gift Potli during returns/exchange if sent, customers will have to pay full price for the gift potli bag(s) for a new one, or they shall receive the same Potli bag they sent